Returns & 60-Day Home Trial

Last updated: 08/02/2026

The 60-day home trial

You have 60 days from the day your order is delivered to try your Levia earbuds. If they are not right for you — for any reason, including "they still do not fit" — email us at hello@levia.co and we will refund your order in full.

  • How the return travels. Write to our support team first: we send you the return address and the instructions for your order, and we tell you there how the return shipping is handled in your case, before you post anything.
  • No restocking fee. The refund covers what you paid for the product and the delivery charge on your original order — that is what "in full" means here.
  • Used is fine. The point of a home trial is that you wear them. We only ask that you send back everything that came in the box.
  • Two-set pack orders: the pack is a single order of two complete sets. To return it, both sets go back and we refund the full $59.

How to start a return

  1. Email hello@levia.co with your order number and a line about what did not work.
  2. We reply within one business day with the return address, the instructions for your order and how the return shipping is handled for it.
  3. Send the package to that address and keep the tracking number. Once your return reaches us, we issue the refund to your original payment method within 30 days. Your bank may take a few more days to post it.

Exchanges

If you would rather swap sizes or colors than get a refund, say so in the email and we ship the replacement as soon as your return reaches us. Exchanges do not restart the 60-day window; it still runs from the original delivery date.

Damaged or wrong items

If your order arrives damaged or is not what you ordered, email us within 30 days of delivery with a photo. We send a replacement at no cost to you and you keep or discard the original, whichever we ask for — you never pay twice.

What is not covered

Returns requested more than 60 days after delivery, and items that were not bought from this store. Defects after the trial window are handled by the 1-year warranty.

Questions

AudazLabsEcom, operating as LEVIA · Registered address available on request via our support email · Support by email, Monday to Friday, 9am-5pm EST · hello@levia.co